Policy

1. Order Processing Time

All items are handmade with care. Please allow 3–5 business days for your order to be processed before shipping. Custom or bulk orders may require additional time, which will be communicated at the time of purchase.

2. Shipping & Delivery

We ship via [insert carrier, e.g., USPS/UPS] with tracking provided. Delivery times vary by location. Once shipped, we are not responsible for delays or lost packages caused by the carrier.

3. Returns & Exchanges

Due to the handmade nature of our products, all sales are final. However, if your item arrives damaged or there’s an issue with your order, please contact us within 7 days of delivery and we’ll work to make it right.

4. Custom Orders

We love bringing your ideas to life! Custom orders are welcome and may require additional time and cost. Payment is required upfront for all custom work, and these orders are non-refundable. Reach out via social media to discuss ideas and designs. 

5. Payment

We accept payments via credit or debit card. Orders will not be processed or shipped until payment is received.

6. Privacy & Contact Info

Your personal information is kept private and used only to fulfill your order or communicate with you directly. If you reach out, please leave your name, contact information, and a brief message. We will respond within 48 hours.